Politique de confidentialité

This Privacy Policy describes how Gelrova (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.gelrova.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

  • Shopping information including the items you view, put in your cart or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us.

INFORMATION WE COLLECT THROUGH COOKIES
We automatically collect Usage Data using cookies, pixels and similar technologies. This includes device information, browser information, network connection information, and IP address.

INFORMATION WE OBTAIN FROM THIRD PARTIES
We may obtain information about you from vendors and service providers, such as Shopify (our platform provider) and our payment processors, who collect payment information to process your orders.

HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products and Services: To process payments, fulfill orders, arrange shipping, facilitate returns, and manage accounts.

  • Marketing and Advertising: To send promotional communications and show tailored advertisements.

  • Security and Fraud Prevention: To detect and investigate fraudulent or illegal activity.

  • Communicating with you: To provide customer support and improve our Services.

COOKIES
We use Cookies to power and improve our Site and Services. You can manage or block cookies through your browser settings, though this may impact your user experience.

HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your information to vendors, service providers, business partners, affiliates, or as required by law (e.g., in connection with a business transaction or to comply with legal obligations). We do not use or disclose sensitive personal information for inferring characteristics.

USER GENERATED CONTENT
Any content you post in public areas (like reviews) will be accessible to others. We are not responsible for the privacy or security of information you choose to make public.

THIRD PARTY WEBSITES AND LINKS
Our Site may link to third-party websites. We are not responsible for the privacy practices or content of these sites.

CHILDREN’S DATA
We do not knowingly collect personal information from children under 16.

SECURITY AND RETENTION
We implement security measures, though no system is impenetrable. We retain your information as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights such as the Right to Access, Delete, Correct, Portability, and the Right to Opt-out of targeted advertising. You can exercise these rights by contacting us. We will not discriminate against you for exercising your rights.

COMPLAINTS
If you have complaints about how we process your personal information, please contact us. If not satisfied, you may lodge a complaint with your local data protection authority.

INTERNATIONAL USERS
We may transfer, store, and process your personal information outside your home country, including in countries where we or our service providers operate.

CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Company Name: Jingpin Trade Co., Limited
Address: Room 803, Chevalier House, 45-51 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Email: info@gelrova.com
Phone: +86 188 1868 5603